Mobile Phone Insurance - Covers Repairs & Replacement

current promotion

Cover Your Phone Repairs

Protect your phone from damages like cracked screens and water damage and get a replacement phone if your phone is damaged beyond repair. Enjoy 25% discount when you apply for Phone Protect360. *Terms Apply

Worry and Fuss Free Protection

Insuring your phone with Phone Protect360 provides you the convenience having your phone repaired on the spot when its accidentally damaged. So enjoy a door-to-door service in the event of an accidentally damage.

Why You Should Choose Phone Protect360

Accidents happen, even to your precious mobile phone. Did you know how much it may cost you to repair a cracked screen?

Phone Replacement

Do not worry if your phone is beyond repair, we will replace your damaged mobile phone with a refurbished set of the same or similar specifications.

Door-to-door Express Repair Service

Once we have assessed your claims, our panel of authorised repairers will either provide a door-to-door repair service or bring your damaged mobile phone back for repairs.

Savings That Phone Protect360 Gives

Find out how you can save on such costs with Phone Protect360. Below image is for illustration purpose only. Benefits are covered in the event of accidental and/or liquid damages. Terms and conditions apply.

Benefits of Phone Protect360

Phone Replacement

Door-to-door Express
Service

Cracked Screen
Coverage

Water Damage
Protection

What our customers have to say about us

Professional and Meticulous

Customer Review by Kuan Keng Seng

Overall I am pleased and satisfied with HLAS professionalism in handling this matter. Besides being thorough, they are meticulous in performing their functions over the phone in other policy matters as well. I will be more than pleased to refer business to you in future.

Seamless and Painless

Customer Review by Puden Tsang

HL Assurance gave very good & detailed explanation of the policy. The process of enquiry to purchase was quite seamless and painless.

Phone Protect360 Insurance Promotion Terms and Conditions

Promotions

The Promotion refers to signing up for Phone Protect360 Insurance and each Policy accepted during the Promotion Period entitles you to receive 25% premium discount.
Your Phone Protect360 Insurance application and premium transactions must reach and be accepted by HL Assurance from now until 31 January 2025.
This Promotion is invalid in conjunction with other HL Assurance’s Insurance promotions, offers, staff cards or vouchers.
HL Assurance at any time, at its sole discretion and without prior notice; can vary, modify, delete or add to these terms and conditions. Please refer to the policy wording for full details.
“HL Assurance” means HL Assurance Private Limited.
HL Assurance’s Phone Protect360 Insurance is underwritten by HL Assurance Pte. Ltd. Co. Reg. No. 201229558W.
This policy is protected under the Policy Owner’s Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact HL Assurance Pte. Ltd. or visit the GIA/LIA or SDIC websites (www.gia.org.sg or www.lia.org.sg or www.sdic.org.sg). This is not a contract of insurance. Accordingly, the information should be read and construed in the light of, and subject to, all terms and conditions contained in the Policy. Full details are stated in the Policy.
HL Assurance full disclaimers, terms and conditions apply to individual products. © 2024 HL Assurance is registered service mark of Hong Leong Group. HL Assurance Private Limited Co. Reg. No. 201229558W.

Application & Enquiry

Telephone: 6702 0202 (Mondays to Fridays, 9 a.m – 6 p.m excluding Saturdays, Sundays and Public Holidays)
Website: www.hlas.com.sg

Benefits And Coverage

FAQs

Frequently Asked Questions for Phone Protect360

Q: What is Phone Protect360?

A: Phone Protect360 is a mobile insurance to cover for your Singapore-registered phone and is underwritten by HL Assurance, a member of the Hong Leong Group.

Q: What does Phone Protect360 covers?

A: Phone Protect360 insures your mobile phone against accidental damages to your phone, which includes liquid damage. However it does not cover for cosmetic damages.

Q: Is it necessary for me to input my mobile phone’s IMEI number?

A: IMEI number is the unique identification of any mobile phone, which will be used to verify against our record in the event of a claim.

Q: How do I locate my mobile phone’s IMEI number?

For Android phone: dial *#06#
For Iphone: check the back of the phone near the bottom
Alternatively you may like to check with your Singapore Mobile Network Operators, Singapore Mobile Network Operators Exclusive Distributors or Manufacturer of Mobile Phone for more details

Q: If I have more than 1 phone, can I register for all of them?

A: You may purchase one Phone Protect360 for each of your phones.

Q: How do I know the "Age" of my mobile phone?

A: The calculation starts from the date you purchased your phone from the Singapore Mobile Network Operators, Singapore Mobile Network Operators Exclusive Distributors or Manufacturer of Mobile Phone to the day you decide to purchase the policy. We will only insure for phones purchased less than 1 year from the date of purchase. Phones with age less than 1 year will be eligible for this plan.

Q: What if I don’t remember when I purchased my mobile phone?

A: You may like to contact your Singapore Mobile Network Operators, Singapore Mobile Network Operators Exclusive Distributors or Manufacturer of Mobile Phone (e.g. Singtel, M1 or Starhub) or directly from the mobile phone manufacturer’s retail store to check on the purchase records. Alternatively, other proof of receipts to show the purchased date will need to be presented to us or the authorised mobile repair shop for verification at point of claim.

Q: Must the phone be purchased from Singapore Mobile Network Operators, Singapore Mobile Network Operators Exclusive Distributors or Manufacturer of Mobile Phone?

A: Yes, only phones from Singapore Mobile Network Operators, Singapore Mobile Network Operators Exclusive Distributors or Manufacturer of Mobile Phone (Telcos e.g. Singtel, M1 or Starhub) or directly from the mobile phone manufacturer’s retail store will be insured.

Q: What is defined as cosmetic damage?

A: Cosmetic damage are defined as damages that does not affect the normal operation/ functionality of the mobile phone E.g. scratch marks, dents or discoloration.

Q: How long will my mobile phone be covered under this plan?

A: Phone Protect360 is an annual plan which will cover the mobile phone for twelve (12) months. The policy will commence from the date of enrolment (application).

Q: Can I go to any mobile phone repair shops?

A: To ensure excellence in service quality for our customers, we have specially appointed a panel of experienced and professional team as our authorised repairer.

Q: Who do I contact when I need to repair the damage on my mobile phone?

A: Please call our claims hotline at 6702-0202.Once we have assessed your claims, our panel of authorised repairers will either provide a door-to-door repair service or bring your damaged mobile phone back for repairs.